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LRA by Deloitte is a leading global provider of Brand Protection and Customer Experience Measurement services for multinational companies with complex customer interactions. Our innovative brand standards field examinations, quality assurance inspections, mystery shopping programs, research, and consulting services have helped our clients provide consistent, memorable, and differentiated experiences to their customers. Many high-quality, global hospitality brands—as well as companies in the gaming, dining, healthcare, sports and entertainment, real estate, retail, and travel industries—choose LRA by Deloitte to help them measure and improve the customer experience.

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