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RECEPTIONIST - NIGHT RECEPTIONIST - BEDS AND BARS - LONDON - LONDON BRIDGE

Location:

London / London

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Job Ref:

HJUK-BEDS-05

Salary:

Competitive per annum

Posted: 2nd November, 2018
JOB TITLE: Night Receptionist
LOCATION: London Bridge
HOURS: Full time permanent position
SALARY: Competitve

 


 

COMPANY OVERVIEW & JOB DESCRIPTION

You will find below everything you need to know about what we look for in our Receptionists

 

Reports to

  • Manager/Senior Assistant Manager/Assistant Manager/Supervisor

 

Objective

  • To deliver friendly, knowledgeable and efficient customer service throughout a guests stay in order to create a brilliant experience

 

Essential requirements

You must:

  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
  •  All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
  • Have a up to date/active bank account in your own name
  • Be able to converse fluently in English and the native language of the country in which your Unit Operates
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar

 

Main responsibilities

  • Providing a brilliant experience for our customers
  • Deliver excellent customer service, at all times
  • Be seen as the main point of contact dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Keep up to date all special, promotions and events offered in the unit, so as to offer guests maximum value during there stay.
  • Develop and maintain local area knowledge.

 

Maintaining Controls and Standards

  • Assist in keeping the reception area clean and tidy, at all times
  • Conduct regular security checks throughout the day and report any security issues to line manager
  • Provide reports, as required, for housekeepers and management
  • Always adhere to all company policies and procedures.
  • Maintain excellent knowledge of all company and site specific Health and Safety procedures.
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities
  • Contributing ideas to help develop an innovate business.
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office

 

Development

  • Maintain personal knowledge by completing in-house training
  • Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

 

Person Specification

  • Customer focus
  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback.
  • Be efficient and organised
  • Be helpful and go out of your way to help our customers


Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties


Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Attentive to personal hygiene and presentation.
  • Maintain excellent time-keeping and attendance
  • Be professional at all times


Team work

  • Always be a good team player
  • Build and maintain good relationships with all team member
  • Work together with the team to ensure that the hostel/hotel is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

 

 

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