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  • Do you want to up skill your CV with additional qualifications or start an apprenticeship scheme?

    Hospitality Jobs UK has partnered with the UKs leading Hospitality Training providers CPL Online & HIT Training. Choose your online course or apprenticeship scheme here.. Welcome to the world of Hospitality...
CPL Online

CPL Online is an international training company and the biggest provider of personal licence training in the UK. Working closely with leading awarding bodies, they have developed a range of qualifications for the licensed retail, hospitality, security and care sectors.

Over 30,000 people a year undergo face-to-face training with CPL and 1.2 million e-learning courses are taken online. Their customers range from individuals who want to improve their knowledge and skills, to corporate customers both large and small.

Courses available - E-Learning Courses - All courses include animation, video and gaming technology to make the learning experience interactive.

HIT Training

HIT Training is the largest provider of training and apprenticeships for the Hotel and Catering Industry. They offer a huge range of work based apprenticeships, compliance and development schemes for people at all levels, from school-leavers to senior management.

Founded in 2006, they have supported more than 100,000 people at over 22,000 sites across the UK and understand what employers need in order to be successful. Their award-winning trainers and assessors have vast amounts of experience in helping companies to up-skill their employees, having each enjoyed successful careers in the field themselves.

The passion of their team is reflected in their 80% success rate, which makes them the highest ranking specialist apprenticeship provider in the Hospitality Industry. Whether you are an apprentice, an employer or just an interested party – they listen… they hear … and they deliver.

CPL Training
Age Verification

Age Verification is a mandatory policy that applies in relation to the sale or supply of alcohol. The course covers important topics such as what your age verification policy should include, the procedures of putting the policy into practice, acceptable forms of identification and how to deal with common conflict scenarios.

  • The law on age verification for alcohol sales
  • Age verification policy & procedures
  • Acceptable forms of ID
  • Refusing a proxy sale of alcohol
  • Managing conflict & common high-risk scenarios

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CPL Training
Allergen Awareness

This course introduces learners to the rules and legislation around food labelling and catering in relation to food allergies and allergenic ingredients. It has been designed to ensure operators comply with the new EU law which came into force on the 13th December 2014. This course is accredited by BIIAB awarding body.

  • Identify the 14 allergens (and products which contain them) that must be labelled as being present in foods
  • State the applicable law
  • State important definitions in relation to where food is sold and how it is packaged
  • Define food allergy and allergic reactions in the body
  • List symptoms of allergic reactions
  • Outline the difference between a food allergy and a food intolerance
  • Outline the key rules and legislation surrounding food labelling and catering
  • State which staff are impacted by legislation
  • Identify the responsibilities of the operator and the consumer in relation to the provision of allergen information

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CPL Training
ALPS - Award for Licensed Premises Staff

ALPS is aimed at bar and counter staff working in licensed premises. The course provides an understanding of the responsibility to sell alcohol lawfully and responsibly. It explains the basics of licensing law ? which licences are required to sell alcohol; which activities are licensable and what the licensing objectives are. The course focuses on the importance of responsible retailing and not selling alcohol to underage customers or to people who are drunk.

  • The licensing objectives
  • The definition of alcohol & the Licensing Act 2003
  • Authorising staff to make alcohol sales
  • Recognising the signs of alcohol over-consumption
  • Best practice in resolving conflict

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CPL Training
AUASP - Award for Underage Sales Prevention

The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products. It covers topics such as what age-restricted products are, how to refuse service to persons who are intoxicated by alcohol and/or under-aged and the penalties that can be incurred when you are guilty of unlawful supply.

  • Why the law restricts the sale of certain products
  • Summary of age-restricted products
  • Refusing sales to underage persons
  • Refusing sales to those intoxicated by alcohol
  • Record keeping techniques

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CPL Training
Bar Excellence Award - Cask Marque

Made in association with Cask Marque, this e-learning course covers legal policies such as underage drinking and smoking policies. It also shows how to provide good customer service, correctly serve cask ale and keg beers, Guinness, spirits and mixers, soft drinks, wines, coffee and how to maintain good hygiene for both personnel and the bar. For further information on this course, go to: http://www.cask-marque.co.uk

  • Legal compliance
  • Proof of ID
  • Best practice in customer service
  • Perfect serve of all drinks categories
  • Maintenance of bar equipment

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CPL Training
Bribery Act Awareness

Bribery Act Awareness helps users to understand what bribery and corruption is and how it can occur in a business. The course also shows how to implement the six principles that underpin an effective anti-bribery policy and procedures that will help to protect organisations against prosecution under the Bribery Act.

  • What the Bribery Act is
  • Anti-bribery corruption legislation
  • Implications of a bribery compliance program
  • Proving user with due diligence
  • Consequences of failing to implement a bribery program

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CPL Training
Cellar Management - Cask Marque

and the equipment required to produce good quality draught beer through correct line cleaning. For further information on this course, go to: http://www.cask-marque.co.uk

  • The differences between cask & keg
  • Hygiene rules, regulations & best practice
  • Stock control
  • Maximising yields & reducing wastage
  • Dispense gas systems
  • How to line clean

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CPL Training
Coffee Skills

Coffee Skills is designed to give employees an understanding of coffee including bean varieties, storage conditions and coffee-making equipment. The skills and knowledge gained from this course will help employees in the food and beverage industry prepare and serve the perfect coffee every time and complete their professional barista training.

  • The history of coffee
  • Species of coffee
  • Storing coffee
  • Using coffee machines
  • Creating speciality coffees

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CPL Training
COSHH - Control of Substances Hazardous to Health

COSHH is a set of regulations under the Health and Safety at Work Act that are designed to control hazardous substances at work to prevent ill health. This course helps to identify substances that are harmful to health and how to apply the appropriate controls needed to prevent or reduce employees? exposure to hazardous substances.

  • COSHH regulations & what they mean in practice
  • Hazardous substances & the risks from over-exposure
  • Assessments & action plans
  • Reducing exposure by process change & substitution
  • Procedure to follow in cases of contamination

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CPL Training
Customer Service

tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

  • The benefits of excellent customer service
  • Deliver excellent customer service
  • Handle complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

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CPL Training
Disability Awareness

Disability Awareness covers the general principles of disability awareness in the workplace, including the legal background and requirements that need to be met for disabled customers and employees; defining disability and types of discrimination and how to implement an effective equality and diversity policy.

  • General principles of Disability Awareness
  • Types of discrimination
  • Employers? responsibilities
  • Implementing effective policies
  • Monitoring, reviewing & action planning

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CPL Training
Drugs Awareness

Drugs Awareness aids users in understanding drugs classification and legislation by providing a definition of drugs and the penalties that can occur through unlawful possession and drugs being on premises. The course shows users what class A, B and C drugs look like and their effects and how to prevent drug use and dealings on premises.

  • Drugs classification & legislation
  • Anti-drugs policy
  • Assessing the risks & applying a control strategy
  • Spotting & stopping drug use/drug dealing
  • Drug-related medical emergencies

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CPL Training
Emergency First Aid

Emergency First Aid upskills users who are the workplace?s nominated person for First Aid. Reduce assessment times when an accident has occurred to allowed treatment to be given at the earliest possible time; ensuring any accidents can be dealt with efficiently and effectively by a certified First Aider.

  • Identify, assess & treat
  • Recovery position
  • Choking casualty, wounds & burns
  • Broken bones, strains & sprains
  • Stroke, epilepsy, asthma & anaphylaxis

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CPL Training
Equality & Diversity

Equality and Diversity defines and explores the meaning of equality and diversity by helping users to understand prejudice, legislation and guidelines relevant to the Equality Act and Human Rights Act. The course also shows how to reduce discrimination in direct, associative, perceptive and indirect forms in the workplace.

  • Legal background
  • Types of discrimination
  • The law & compliance
  • Implementing an Equality & Diversity policy
  • Action planning

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CPL Training
Fire Awareness

Fire Awareness assists persons appointed as fire marshals to gain a thorough understanding of their role and duties. The course explains what a fire marshal is and their responsibilities, fire safety legislation, how a fire can start in a workplace, which fire extinguishers to use on different types of fires and the training, testing and practising of fire measures to take in the workplace.

  • The role & responsibilities of a fire marshal
  • Fire risk assessment
  • Fire hazards
  • Detection & warning
  • Fire safety measures

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CPL Training
Food Safety - in Manufacturing Level 2

Food Safety in Manufacturing provides users with the knowledge needed within all manufacturing businesses and will benefit anyone involved in the processing, manufacturing, assembly, packing or storage of food. This course provides a thorough understanding of food safety and hygiene including how to implementing a HACCP system.

  • Food hazards & contamination
  • Implementing HACCP system
  • Pests & controlling of
  • Cleaning & disinfection
  • Premises & equipment

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CPL Training
Food Safety - Level 2

Food Safety in Catering is developed for those working with food to ensure all food produced is safe to eat. The basic principles of food safety are covered within this course, which aims to fulfil the legal requirement for trained food handlers to carry out their job safely and effectively, and shows how to manage food, bacteria and biological hazards.

  • Food hazards & contamination
  • Bacteria & biological hazards
  • Personal hygiene
  • Cleaning and disinfection
  • Food safety management

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CPL Training
Fuel Safety

Fuel Safety has been designed specifically for forecourt operators. It is a forecourt operator's responsibility is to ensure all precautionary actions have taken place to keep the forecourt safe for their colleagues, their customers and themselves.

  • Authorise the pump and cleaning spillages
  • Understand the high-risk implications of selling fuel
  • When and how to use the tannoy
  • Correct working attitude when managing customers
  • How to take a vigilant approach to drive offs

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CPL Training
HAACP - Hazard Analysis Critical Control Point

HACCP is a precautionary food safety management system that is designed to control hazards at points that are critical to food safety. Applicable to all sectors of the food industry, HACCP principles are recognised internationally as a good food practice system.

  • Managing food safely
  • Legal framework
  • Employers' and employees' responsibilities
  • What is HACCP & its principles
  • Implementing & developing HACCP

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CPL Training
Health & Safety - Level 2

Food Safety in Catering is developed for those working with food to ensure all food produced is safe to eat. The basic principles of food safety are covered within this course, which aims to fulfil the legal requirement for trained food handlers to carry out their job safely and effectively, and shows how to manage food, bacteria and biological hazards.

  • Food hazards & contamination
  • Bacteria & biological hazards
  • Personal hygiene
  • Cleaning and disinfection
  • Food safety management

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CPL Training
Interview Skills

issues are surrounding interviews, effective questioning and listening techniques and how to decide on the right candidate for the job.

  • Writing job descriptions & person specifications
  • Evaluating CVs, application forms & covering letters
  • Behavioural & competency-based interviewing
  • What to look for in a candidate
  • Handling candidate questions

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CPL Training
Manual Handling

Manual Handling defines what manual handling operations are and the human and financial consequences of poor manual handling. It also shows factors that promote safe manual handling, inappropriate activities that can cause injuries, how to plan and use safe manual handling techniques working alone and as a team and how to implement hazards risks assessments.

  • Manual handling operations & legislation
  • Injuries & statistics related to manual handling
  • Personal & financial consequences of poor manual handling
  • Improper activities that can cause injuries
  • How to handle & move objects correctly

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CPL Training
Money Laundering Awareness

Money Laundering Awareness shows users how to assess the risk of money laundering in their business, report suspicious transactions or activities, what the everyday responsibilities under the money laundering regulations are and the measures that can be taken to protect businesses against the risk of money laundering.

  • Money Laundering Regulations
  • Risk assessment
  • Nominated officers & staff training
  • Recognising & reporting suspicious actions or activities
  • The Proceeds of Crime Act 2002

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CPL Training
SALPS - Scottish Award for Licensed Premises Staff

SALPS is designed to assist you in understanding your responsibilities as a personal licence holder, covering the legal basis of the required training of staff selling or serving alcohol under the Licensing Scotland Act 2005. The course also provides good practice in managing conflict situations and the standard of service.

  • Licensing and the licensing objectives
  • The definition of ?alcohol? in the Act
  • What constitutes an unlicensed sale
  • The functions of licensing standards officers and their powers
  • The nature of an operating plan and it place in the licensing system

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CPL Training
Social Media

The Essential Guide to Social Media has been developed, in association with Carlsberg, to help the On-Trade make more of the opportunities offered by social media. Networks such as Facebook and Twitter have become essential customer communication channels. This course will help learners to understand what social media is, how it can help their business and how to effectively use the various channels.

  • What is social media?
  • How social media can help your business.
  • How customers want to engage with your business on social media.
  • Social media networks and the on-trade.
  • Social media usage.
  • Your 12 Step social media success plan.

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CPL Training
Staff Appraisal Skills

Staff Appraisals Skills shows users how to provide feedback in a structured and professional manner. It helps users to understand what an appraisal is, different types of appraisals, how to design an appraisal system and how to conduct an appraisal that will engage and motivate employees to improve performance in a job role.

  • Benefits of appraisals
  • Managing performance
  • Setting objectives
  • Target setting
  • Giving & receiving feedback

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CPL Training
Stock Management - Venners

Made in conjunction with Venners, Stock Management provides the skills and knowledge needed to improve the stock control, margins and profits of hospitality retail outlets and to understand the value of liquor and food stocktaking. Users will be able to demonstrate best practice management techniques after taking this course.

  • Why stocktaking is necessary
  • Benefits of stocktaking
  • Requirements of stocktaking systems
  • Understanding stock audit reports
  • Controlling stock

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CPL Training
Time Management

Time Management enables users to prioritise their work and manage it electronically, manage and plan their time to achieve goals in a manner that reduces stress, identify and eliminate time wasters and/or stealers and implement effective planning.

  • Barriers to successful time management
  • Managing answer phone systems minimising checking times
  • Establishing SMART goals & understanding their benefits
  • Eliminate time-wasters
  • Developing action plans for better time use

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HIT Training
Cleaning And Support Services Intermediate Apprenticeship
HIT Training
HIT Professional Chef Apprenticeship - Commis Chef
HIT Training
Hospitality Management Higher Apprenticeship
HIT Training
Hospitality Supervision And Leadership Advanced Apprenticeship
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Alcoholic Beverage Service - Beer And Cask Ales
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Alcoholic Beverage Service - Cocktails - Mixology
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Alcoholic Beverage Service - Wine Service
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Barista
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Food And Beverage Service
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Food Production
HIT Training
Hospitality Team Member Intermediate Apprenticeship - Housekeeping
HIT Training
Management Advanced Apprenticeship
HIT Training
Team Leading Intermediate Apprenticeship